Healthcare Integration
Project Overview
A regional healthcare provider with multiple facilities was struggling to provide coordinated care due to disconnected systems and siloed patient data. They needed a solution that would unify patient information while integrating with their existing electronic health record (EHR) system.
The Challenge
The healthcare provider faced several significant challenges:
- Patient data scattered across multiple systems
- Limited visibility into the complete patient journey
- Inefficient care coordination between departments and facilities
- Difficulty managing referrals and follow-up care
- Complex compliance requirements for patient data
- Legacy EHR system that couldn't be replaced in the short term
Our Solution
We implemented a comprehensive Salesforce Health Cloud solution with complex integrations:
- Bi-directional integration with their legacy EHR system
- Unified patient profiles with complete medical histories
- Care coordination platform for managing patient journeys
- Secure patient communities for improved engagement
- Automated referral management system
- HIPAA-compliant data handling and security
- Custom analytics for population health management
The Results
The implementation delivered transformative results:
- 45% improvement in care coordination efficiency
- 30% reduction in readmission rates
- 50% faster referral processing
- 35% increase in patient satisfaction scores
- 20% reduction in administrative costs
The integrated solution allowed the healthcare provider to deliver more coordinated care while maintaining compliance with all regulatory requirements. The improved visibility into the patient journey enabled more proactive care management and better outcomes.
